The idea is to streamline the process and make photo editing more accessible for beginners while offering even more powerful editing tools for experienced users. Skylum has designed LuminarAI to automate as much of the photo editing process as possible while never removing the user from making creative decisions with their images. With the newly-announced version of Luminar, aptly dubbed LuminarAI, Skylum has taken the implementation of AI even further. Skylum has used AI for tasks such as automatically adjusting the color and exposure of an image and even replacing the entire sky in an image. Sad, they could have been so much better.Skylum Software has increasingly utilized artificial intelligence in its editing software, including its flagship raw photo editing software, Luminar.
They, instead, just seem to periodically repackage their existing product, adding a few new features – and call it some something different, so that you need purchase it new again. Notably, Skylum never “upgrade” their products or provide a proper upgrade path for their end-users. It’s just that customer service has never ever been a priority for Skylum. Sure … I know they have a war there in Ukraine, but the company also has development teams elsewhere so they can’t blame everything on that. The migration tool was promised over a year ago but still waiting and no response from Skylum. Problem is that I could never move the Luminar 4 catalog across into Neo as it means losing all edits. However, despite having Neo since its initial release I hardly use it. introducing “Portrait AI” which was never that great) but lacked some heavy duty features on the catalogue side. I’d skipped Luminar AI … since it was treated as an entirely separate product stream from the old Luminar 3 and Luminar 4 products. Every other developer tests and updates their apps except Skylum … at which point no Mac user can use the product for a month till Skylum release a patch. Typically their products will stop working whenever Apple releases a MacOS update – and even though Apple gives many months’ notice with Betas available. They promise a lot but frequently fail to deliver. Skylum’s customer service (or lack thereof) has always been the killer.
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